Customer Service
July 10 2022
The usual wait
at the customer service counter.
Refunds, exchanges, complaints.
People lugging torn boxes
used products
defective stuff.
Saturday morning,
a time for chores
as well as stewing in line.
Staff, in company T-shirts
lounge behind the counter,
chatting
flirting
bent over paperwork
taking their time.
While customers
mutter and glare.
One flustered girl
is left tending the line.
She has a forced smile
and beleaguered air,
pony tail flying
chewed pen
gripped in her teeth.
Her nimble hands
dance over the keyboard,
a landline
is tucked between shoulder and ear.
She is both efficient and polite.
Sympathizes convincingly.
Awards refunds
to grateful customers
as if they were lottery wins.
Who says there is no such thing
as multitasking?
She has my vote
for employee of the week.
I suspect she will manage the place, some day.
While the rest
who seem to be “on break”
all the time
will be facing irate customers
until the day they retire.
I told her I'd misplaced my receipt.
She refunded me anyway.
As I said, damned good at her job!
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